Frequently Asked Questions (FAQ)

General Questions

Q: What is Vera Stays?
A: Vera Stays is a full-service short-term and executive rental management company specializing in maximizing property income through expert pricing, seamless automation, and hands-free management solutions.

Q: How is Vera Stays different from other property management companies?
A: We go beyond traditional property management by leveraging AI-driven pricing, automated operations, and strategic investment expertise to maximize revenue while providing a stress-free experience for owners. Our focus is on profitability, efficiency, and a five-star guest experience.

Q: Where does Vera Stays operate?
A: We are based in Charlotte, NC, but our scalable solutions allow us to help property owners manage and optimize rentals in multiple markets.

Services & Management

Q: What types of properties do you manage?
A: We specialize in short-term vacation rentals and executive mid-term housing, managing:

  • Single-family homes

  • Apartments & condos

  • Multi-unit properties

Q: What services does Vera Stays provide?
A: We offer end-to-end rental management, including:

  • AI-driven pricing optimization

  • Guest screening & 24/7 communication

  • Professional listing creation & marketing

  • Cleaning & maintenance coordination

  • Furnishing & staging support

  • Revenue tracking & performance reports

Q: Can you help me convert my property into a short-term rental?
A: Absolutely! We provide turnkey solutions, guiding you through property analysis, staging, furnishing, and listing setup to ensure a smooth and profitable launch.

Q: Do you offer property furnishing and staging services?
A: Yes! We provide full-service furnishing and staging solutions.

Pricing & Fees

Q: How does Vera Stays determine pricing for my rental?
A: We use AI-powered dynamic pricing that factors in:

  • Real-time market trends

  • Seasonal demand fluctuations

  • Competitor pricing strategies

  • Local event and peak travel periods

This ensure maximum revenue and optimal occupancy.

Q: How much does Vera Stays charge for property management?
A: Our management fees are percentage-based and vary depending on your property type, location, and service needs. Contact us for a customized quote.

Q: Are there any upfront costs?
A: Our standard management services require no upfront fees. However, if you choose our furnishing, staging, or setup assistance, there may be one-time costs or financing options available.

Guest Management & Operations

Q: How do you handle guest communication?
A: We provide 24/7 guest communication and support, ensuring:

  • Seamless check-ins & check-outs

  • Fast response times

  • High-touch hospitality for five-star reviews

Q: How do you ensure the property is well-maintained?
A: We partner with trusted, vetted cleaning teams and maintenance professionals to keep your property in top condition. We also conduct regular inspections and preventative maintenance to protect your investment.

Q: What happens if a guest damages my property?
A: We have strict guest screening, security deposits, and property protection measures in place. If damage occurs, we handle claims through:

  • Guest security deposits

  • Airbnb/VRBO host protection programs

  • Additional coverage options for peace of mind

Q: Do you manage direct bookings, or just Airbnb & VRBO?
A: We manage Airbnb, VRBO, and direct bookings, optimizing all platforms to increase occupancy, revenue, and guest satisfaction.

Investment & Expansion

Q: I want to invest in a short-term rental. Can you help?
A: Yes! Our licensed real estate professionals can help you find, acquire, and optimize high-performing short-term rental properties.

Q: Can you manage multiple properties for me?
A: Absolutely! We specialize in scaling investor portfolios, ensuring maximum cash flow and operational efficiency across multiple properties.

Getting Started

Q: How do I sign up with Vera Stays?
A: Getting started is easy! Contact us for a free property consultation, and we’ll:

  • Analyze your property’s earning potential

  • Outline your revenue opportunities

  • Handle the full onboarding process

Q: How long does it take to set up my property for rental?
A: It depends on your property’s condition:

  • Fully furnished & guest-ready? We can launch in just a few days.

  • Need furnishing & staging? The process typically takes 2-4 weeks.

Q: What if I already have an Airbnb or mid-term rental listed? Can I still work with you?
A: Yes! We can take over and optimize existing listings to improve:

  • Pricing & revenue strategy

  • Guest experience & reviews

  • Occupancy & long-term performance

Still Have Questions?

We’re happy to help! Contact us today for a consultation and find out how Vera Stays can maximize your rental income effortlessly.